cancel
Showing results for 
Search instead for 
Did you mean: 
10 Replies

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

Does anyone know if the device can be booted either from the hard disk or from a USB drive?

If so, does anyone have the appropriate boot image?

0 Kudos

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

replacing the main board with the ethernet port made the device work again.

I'm not doing another firmware upgrade...

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

Or maybe because the server is offline or the file is protected now as it bricked my hardware.
It did work for me on November 7th and it does not now work for me either.

0 Kudos
zavio
New Member
New Member

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

funny.. the link doesn't work on my end... perhaps it's because I'm from canada.

 

0 Kudos

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

The link below works for me.

https://www.support.xerox.com/support/_all-products/file-download/enus.html?contentId=135576

It currrently shows:

  • Filename Phaser7500_mer31.1__PS5.31.3_flash.zip
  • Version OS 9.73/PS 5.31.3/43.21.01.25.2018
  • Date Feb 1, 2018
  • Size 34.4 MB

And no joy so far.  I bought a new main board from ebay.  I'm hoping that works when it arrives.

0 Kudos
zavio
New Member
New Member

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

where you able to un-brick your printer?

0 Kudos
zavio
New Member
New Member

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

Thanks Joe. The interesting thing is that the second link does not work for me. Has it been taken offline?

Screen Shot 2020-11-16 at 6.39.47 PM.png

0 Kudos

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

0 Kudos
zavio
New Member
New Member

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

How/where did you download this firmware? I'm unable to.

0 Kudos
CathyO-Xerox
Community Manager
Community Manager

Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

Hello Joe,

Sorry you are having trouble with your device. I have searched our online Knowledgebase and found some steps that may help.

For control panel dead: Control Panel Display Screen is Blank

Factory reset: How To Reset the Printer Settings to the Factory Defaults (Reset the NVRAM)

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos