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Firmware upgrade bricked Phaser 7500DN - How to recover?

Product Name: Phaser 7500
Operating System: Not Applicable

Hello.  I recently got a Phaser 7500DN in good condition.

After downloading and sending the 5.26 firmware to the device, it now no longer lights the control panel at power-up.

I presume the firmware upgrade bricked the machine.

Is there a recovery mechanism?

Any help appreciated.

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Community Manager
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Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

Hello Joe,

Sorry you are having trouble with your device. I have searched our online Knowledgebase and found some steps that may help.

For control panel dead: Control Panel Display Screen is Blank

Factory reset: How To Reset the Printer Settings to the Factory Defaults (Reset the NVRAM)

Thanks,
CathyO-Xerox
Community Manager

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Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

How/where did you download this firmware? I'm unable to.

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Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

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Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

Thanks Joe. The interesting thing is that the second link does not work for me. Has it been taken offline?

Screen Shot 2020-11-16 at 6.39.47 PM.png

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Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

where you able to un-brick your printer?

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Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

The link below works for me.

https://www.support.xerox.com/support/_all-products/file-download/enus.html?contentId=135576

It currrently shows:

  • Filename Phaser7500_mer31.1__PS5.31.3_flash.zip
  • Version OS 9.73/PS 5.31.3/43.21.01.25.2018
  • Date Feb 1, 2018
  • Size 34.4 MB

And no joy so far.  I bought a new main board from ebay.  I'm hoping that works when it arrives.

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Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

funny.. the link doesn't work on my end... perhaps it's because I'm from canada.

 

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Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

Or maybe because the server is offline or the file is protected now as it bricked my hardware.
It did work for me on November 7th and it does not now work for me either.

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Re: Firmware upgrade bricked Phaser 7500DN - How to recover?

replacing the main board with the ethernet port made the device work again.

I'm not doing another firmware upgrade...