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eshupik
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Firmware v.53.33.62

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Product Name: WorkCentre 5325/5330/5335
Operating System: Windows 10 x64

Hello everybody! Faced with some trouble while using WorkCentre 5325 - it can't connect to LDAP using specific port 636. Our partner suggests to upgrade firmware to 53.33.62 version (now it's v.53.30.11). But there is no such version in "Support & drivers" - where can I find it? Please help.

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TammyL-Xerox
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Re: Firmware v.53.33.62

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Hello eshupik, 

Please use this link to see what firmware is avaliable and how to obtain it.  Once you are on the website scoll down the page until you see security resourses on the right side of the page, then look for Software Release quick lookup table. 

Thanks,
TammyL-Xerox
Community Manager

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eshupik
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Re: Firmware v.53.33.62

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You know, there is info about our model 5325:
System SW/FW Release: 153.03.64 or higher, SPAR release: Yes, "Must contact the Xerox Support Center and request this release.", "Hebrew only". But as far as I know final release is 53.33.62. So where can I find 53.33.62 release? Can you give me a link to download please?
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TammyL-Xerox
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Re: Firmware v.53.33.62

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eshupik, 

I only have access to the drivers and downloads page for firmware, I would suggest you try calling into the support center @ 1-800-821-2797 to speak with a software analyst to see if they have anything else. 

Thanks,
TammyL-Xerox
Community Manager

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eshupik
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Re: Firmware v.53.33.62

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But we located in Russian Federation so it will be too much expensive call... May be is another way to contact software analyst?
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TammyL-Xerox
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Re: Firmware v.53.33.62

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Hello eshupik, 

I don't have any other way of contacting analysts, you will need to call into your support centre in Russia. 

Thanks,
TammyL-Xerox
Community Manager

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eshupik
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Re: Firmware v.53.33.62

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Thank you, will try :-)

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CherylO-Xerox
Community Manager
Community Manager

Re: Firmware v.53.33.62

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Hi eshupik, 

Please see this page from the Xerox Russia site about customer support.  Hope this helps!  

Thanks,
CherylO-Xerox
Community Manager

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eshupik
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Re: Firmware v.53.33.62

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Thanks to everybody :-) - we found a newest firmware for this machine (v.53.34.23) - so it added necessary fields to LDAP (screenshot attached). And it finally works!LDAP_SSL.jpg

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