We have three Xerox WorkCentre 6515 multi-function laser printers as well as a Xerox C405, all of which were installed by prior staff and configured with non-standard administrative passwords that were not recorded/retained. To regain access to the machines in question it seems that a full factory reset is the only option.
Are there any articles detailing the procedure for doing this, if this procedure is even possible as a self-service option? I've seen a few discussions suggesting that such a procedure can only be undertaken by a Xerox staff member as part of agreed-upon and billable service work.
For assistance with resetting your products back to factory default please call into the support department @ 1-800-835-6100. They will need to created pin codes for this.