cancel
Showing results for 
Search instead for 
Did you mean: 
caadmin
New Member
New Member

Full Factory Reset Procedure for Xerox WorkCentre 6515 + More?

Product Name: WorkCentre 6515
Operating System: Not Specified

We have three Xerox WorkCentre 6515 multi-function laser printers as well as a Xerox C405, all of which were installed by prior staff and configured with non-standard administrative passwords that were not recorded/retained.  To regain access to the machines in question it seems that a full factory reset is the only option.

Are there any articles detailing the procedure for doing this, if this procedure is even possible as a self-service option?  I've seen a few discussions suggesting that such a procedure can only be undertaken by a Xerox staff member as part of agreed-upon and billable service work.

Tags (1)
0 Kudos
2 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Full Factory Reset Procedure for Xerox WorkCentre 6515 + More?

Hello caadmin, 

For assistance with resetting your products back to factory default please call into the support department @ 1-800-835-6100.  They will need to created pin codes for this.  

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
caadmin
New Member
New Member

Re: Full Factory Reset Procedure for Xerox WorkCentre 6515 + More?

Thanks, we will do so!

0 Kudos