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HARD DISK CHANGED NOW CANT LOGIN , KEYBOARD DISABLED

Hello,

when i want to login with guest account or admin account it says "select the keyboard button below to enter your username and password." but the keyboard button is disabled. what can i do now? please help me to resolve this issue.

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Community Manager
Community Manager

Re: HARD DISK CHANGED NOW CANT LOGIN , KEYBOARD DISABLED

Hello ni!.

Thank you for using the Support Forum. You do not mention the model number of the machine without that it is difficult for people to offer a solution.  If you have not already resolved this issue, we suggest you search our online knowledgebase for your product. If you had service out to install the hard drive have them return to look at this issue.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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