Hello ni!.
Thank you for using the Support Forum. You do not mention the model number of the machine without that it is difficult for people to offer a solution. If you have not already resolved this issue, we suggest you search our online knowledgebase for your product. If you had service out to install the hard drive have them return to look at this issue.
Alternatively, you can visit our Contact Us page for other support options.
Thanks,
CherylO-Xerox
Community Manager
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