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vra
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I can't print on a WorkCentre 5230 from windows 7 but it prints normally from windows XP

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Product Name: WorkCentre 5225/5230
Operating System: Windows 7

Hi all, how are you?

 

I'm trying to print in a WorkCentre 5230 using windows 7 with the controller installed but the printer when the document is sent only shows the main display asking to select a function and it doesn't print anything. With windows XP it prints normally.

 

On windows 7 is downloaded and installed the controller from the following page

 

Controller compatible with windows 7 

 

the display of the printer when I try to print on windows 7 is this: https://ibb.co/MRMZgF6

the print processor that is shown in windows 7 properties for this printer is this: https://ibb.co/7tysHrw

the print processor that is shown in windows XP properties for this printer is this: https://ibb.co/WvXXxL6

 

another thing that I have to clarify is that the name that appears in windows XP properties for the printer is 5230A PCL6 but on windows 7 the name shown is 5230A PS, so, could be the wrong controller the one installed in windows 7?.

 

Another question is on how to install correctly the controller because it comes in a zip file with a lot of files.

 

What can I do to solve the problem?

 

Thanks in advance for the help.

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TammyL-Xerox
Community Manager
Community Manager

Re: I can't print on a WorkCentre 5230 from windows 7 but it prints normally from windows XP

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Hello vra, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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vra
New Member
New Member

Re: I can't print on a WorkCentre 5230 from windows 7 but it prints normally from windows XP

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Thanks @TammyL-Xerox for the help.

 

At this point I could make the printer work on windows 7 but only as a printer, does the Xerox support team a mail to contact them?.

 

Thanls again for your help.

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TammyL-Xerox
Community Manager
Community Manager

Re: I can't print on a WorkCentre 5230 from windows 7 but it prints normally from windows XP

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Hello vra, 

  Go to our website by clicking here, then on the right side of the page you will see three red icons one for chat, one for email and one for the phone. 

Thanks,
TammyL-Xerox
Community Manager

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vra
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New Member

Re: I can't print on a WorkCentre 5230 from windows 7 but it prints normally from windows XP

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Thank you so much @TammyL-Xerox

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