cancel
Showing results for 
Search instead for 
Did you mean: 
groysen
New Member
New Member

I cannot send files to the printer from Mac 10

Product Name: Xerox 700i/700 Digital Color Press
Operating System: Mac OS X 10.11 - El Capitan

I said the system was 10.11, but it's probably older. away from the office until Monday, not sure right now.

The problem is, I have not been able to print to the 700 DCP. It used to work, but something must have changed somehow, I've even changed the ethernet cables I thought it was a problem with the IP addess I have tried changing from Dchp, to bootp, to static, but i just can't get the machine back on line. Today I even tried contact cleaner on all the circut boards, including the inside of the fiery controller on the back, It was very dusty. I then put it all back together. When I turned it back on, it would make periodic beeps, and the controller lights up "E3". 

Also, for the longest time, the machine hasn't been printing out the usual start page, so I can't even get a clue of what's really going on.

The 700 has been copying, but I can't send files to it.

Any Ideas? what else should i try?  What am I doing wrong?

0 Kudos
8 Replies
TammyL-Xerox
Administrator
Administrator

Re: I cannot send files to the printer from Mac 10

 Hello groysen, 

I found an article about not being able to print from MAC, if this doesn't help I would suggest calling into our support center to talk with an agent @ 1-800-821-2797

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
groysen
New Member
New Member

Re: I cannot send files to the printer from Mac 10

hmm, clicked on that link, and it didn't work. anyhow. my opperating system is Mac 10.5.8

0 Kudos
groysen
New Member
New Member

Re: I cannot send files to the printer from Mac 10

it was a server not found error

 

0 Kudos
TammyL-Xerox
Administrator
Administrator

Re: I cannot send files to the printer from Mac 10

Sorry, about the error on the link, I've fixed it. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
groysen
New Member
New Member

Re: I cannot send files to the printer from Mac 10

well the link works now, but i'm having trouble downloading, i thing because i'm not actualy browsing from the mac. Also, the beeping has stopped, and the controler no longer says "E3". It now say "00", is that right? because now i can't even get to the "network controler settings".

0 Kudos
TammyL-Xerox
Administrator
Administrator

Re: I cannot send files to the printer from Mac 10

Hi groysen, 

I looked up both error codes, the E3 is for jammed paper in the high capacity stacker I would check all three areas E1, E2 & E3.  The 00 codes came back as waiting to rip message on the command workstation. 

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
groysen
New Member
New Member

Re: I cannot send files to the printer from Mac 10

ok, well I have not even been able to get to the machine through comand work station for a long time now, and I do not have a high capacity stacker, but I will check for paper jams.

0 Kudos
groysen
New Member
New Member

Re: I cannot send files to the printer from Mac 10

also, what is the cointroler suposed to say?

0 Kudos