Where exactly is the image disk and how can we replace it? Can this be taken care of easily? I have had the machine off and unplugged to reset the machine.
Thank you for using the Support Forum. Please take a look at this solution for the Image Disk is Offline message and see if the software reset will help. I do not know where the image disk is located that would be a question for a tech. Please consider contacting your support centre for further assistance.
The image disk is in the controller box on the bottom rear of the printer where the scan, print and network cables plug in. There are two hdd's. One has the software and the other is the image disk. Check the connector that plugs into it. If its ok then you probably need a new image disk.