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JSV
New Member
New Member

Invalid serial number on brand new device

Product Name: WorkCentre 6515
Operating System: Windows 10

I have a brand new device that I have been unable to register for warranty support.

 

I have updated to the latest firmware 65.67.91 but still no change.  

 

What can I do resolve this?

 


Screenshot_20220201-150523.png

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5 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Invalid serial number on brand new device

Hello JSV, 

From what I can see in the picture below that is not the correct format for our SN#.  Our SN# are 9 digits long and combination of letters and numbers.  Your printer SN# should start with either of these combations 4AV, 5AV, ANQ, AMZ then 6 digits after that. 

The serial number is located on a sticker on the back of the printer.

Or

On the Configuration Report:

  1. Print a Configuration Report.
    1. At the printer control panel, press the Home button.
    2. Touch Device > About > Information Pages.
    3. Touch Configuration Report.
  2. Locate the serial number under the System section on the report.
Thanks,
TammyL-Xerox
Community Manager

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JSV
New Member
New Member

Re: Invalid serial number on brand new device

I have run the report and checked the serial number, but unfortunately it still does not match the format you suggest it should be in.

I have attached a photo of the configuration report and a photo of the sticker on the back of the printer.

Can you suggest what the issue is?

 

 

 

PXL_20220204_093308847.jpgPXL_20220204_093003772.jpg

 

ps. the lines on the configuration report are the reason I am trying to resolve this serial number issue so I can use Xerox warranty!

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TammyL-Xerox
Community Manager
Community Manager

Re: Invalid serial number on brand new device

Hello JSV, 

Sorry the information I provided is for North America serial numbers.   I noticed from the sticker that you are located in the Netherlands.  I would suggest that you call into the support center for your area they should be able to assist with getting the printer registered or help with the correct format and location of the seria number.  

Thanks,
TammyL-Xerox
Community Manager

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JSV
New Member
New Member

Re: Invalid serial number on brand new device

I am based in the UK and bought the printer from a UK retailer.  What can I do please?

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TammyL-Xerox
Community Manager
Community Manager

Re: Invalid serial number on brand new device

Hello JSV, 

You will need to contact the UK support department. 

United Kingdom

Xerox
Uxbridge Business Park,
Building 4,
Sanderson Rd
Uxbridge
UB8 1DH
01895 251133

Support: 0370 900 5501
Monday- Friday, 8:00 – 17:30 GMT

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!