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NielS
New Member
New Member

Jam at Exit error

Product Name: Workcenter 6505DN
Operating System: Windows 10

I am having an issue with my printer. Any time it prints (or attempts to) the paper doesn't fully eject from the fuser and I get a "Jam at Exit" error. This happens even when the printer is just starting up and it prints the information pages. It doesn't matter if it is printing single sided or two sided, the result is the same. I have had both the imager and the fuser out, checked them thoroughly for any paper debris, etc., with no success. I uninstalled the printer, downloaded the most recent Windows 10 dirvers for the scanner and the printer, again with no success. Prior to this starting to occur, I was having trouble with printing color images, such as color PDF documents to support our embroidery business. the image would look like there was a severe registration problem with the colors (inches off from one color to the next), but printer color word documents would be fine. Any suggestions?

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CherylO-Xerox
Community Manager
Community Manager

Re: Jam at Exit error

Hi NielS, 

Thank you for using the Support Forum. Please make sure you have tried the steps in this article on Jam at exit. Also make sure you try a new ream of paper, load it properly and make sure the paper is programmed properly at the machine and in the driver.  Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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