Hi all was alerted by my staff of a paper jam on the machine. When opening the door we realise we can't pull the tray out but just about 6 inches no more. We aren't sure what could cause a jam like this. Most of the pressure seems to be in the right side and you don't even hear a sound as if it's paper and you can hear it tearing. Anyone else experience something like this?
I supposed you have checked to see if there is or not a jammed paper on the right side of the machine (at the exit or in the inverter module. Take a look with a light source inside the machine, eventually remove the black covers of the drawer (tray)