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Community Manager
Community Manager

Re: Job Error after Windows updates

Hello ahollis,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

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Job Error after Windows updates

Product Name: Xerox Versant 3100 Press
Operating System: Windows 10

Versant 3100 machines.  Every time there is a Windows update, we will try and print something and the job will fault. When you go to view the job it pops up with Job error, Output tray is not installed.  We have 2 of these machines and it is happening on both.  To clear it, we have to reboot the machine and the fiery multiple times, one time is never enough.  Technician is no help.

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