Just runs not printing or copying

[digitalprintplus]

We pulled the developer tray cleaned off a drum a bit slid it back in but the printer is just running with a litter noise

Won't inistialise for us to copy anything

Don't know why that is happening

Any idea?

[digitalprintplus]

Also no it's not giving any error codes. 

[gabiene]

Have you checked in the Fault History for error codes?

[digitalprintplus]

Just the usual 077_220 which shows up but doesn't stop the printer from running.
Right now it's making a noise like you know when paper is touching a fan first was loud but then not that loud so it's like the motors are running but the job not going through then I not able to cancel the jib or delete it unless I open back the door then hit cancel.but once I don't sent through a job whether print or copy its fine the minute I do though the machine starts running but nothing happens

[gabiene]

Power Off the machine and reseat all the cables including DFE cable

[digitalprintplus]

Thanks much I did power down the machine a few times,I'll try your next step by unplugging all the cables and then plug them back in and let you know what happen

thanks much 

G

G

[digitalprintplus]

ok still the same

the sound is coming from the top part of the machine more liek the area where the toner is or the drums are

[digitalprintplus]

this is the video of the issue

[digitalprintplus · Accepted solution]

Link to video
https://www.dropbox.com/s/tyq947uduwho93j/2019-02-18%2009.53.43.mp4?dl=0

[gabiene]

It looks like to be from Main Drive Motor