we getting an error 077-220
been getting it for months
But I'm not sure if not the actual thing stop working
So what's the next step?
Ok thanks could it be from like toner?
because it was running before so dont' know if after cleaning toner spilled down there
It looks like to be from Main Drive Motor
ok still the same
the sound is coming from the top part of the machine more liek the area where the toner is or the drums are
Thanks much I did power down the machine a few times,I'll try your next step by unplugging all the cables and then plug them back in and let you know what happen
Power Off the machine and reseat all the cables including DFE cable
Have you checked in the Fault History for error codes?