I have had 2 C8035s at the same location have a single sheet of paper get trapped under the LX Finishers top cover/door. I have had the same thing happen with the WC5335s and even posted on expert tech about that, with no solution. Soooo, I'm just wondering if anyone has come up with a fix by now.
There are no fault codes. The copy simply somehow is routed in the space beneath the finisher top cover. Never presents itself as a jam, just begin making a rubbing noise from the paper scraping against the finisher rollers.
Issue to another issue. Place a call to have the technician come back and fix this issue.
A roller could've been nicked or moved slighting. Or the work that was done, brought this issue to light which might've been lingering.
The LX finisher have some problems with two cams and one spring in the rear mechanism and now is a innovator kit to prevent some faults or paper jam. Ask your tech.
FW is current. Please remember, I've seen this on 2 Altalinks and have posted same issue last year on a WC5335 (and no-one ever found a cause or solution for that one). Obviously an LX Finisher issue..
Thanks for your interest Gabiene
Nice to see Xerox Tech's on the forum :-)
I have seen this issue on WC's as well. Had to replace the LX Finisher each time. The main line Xerox Tech's that I spoke to couldn't pin point the root cause either. Maybe talking to one of the Engineers (if you know one) might have an idea.