Re: Laser Failure Code 10

CathyO-Xerox · ‎09-25-2020

Hello tiCreative,

Here are the Contact Us options for Support.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

tiCreativeMedia · ‎09-25-2020

Hi Cathy

Yes I found that information too and it did nothing. I don't know where I can get that repaired in the Boston area, but I'll see if I can find some place

Thanks

DAve

CathyO-Xerox · ‎09-25-2020

Hello tiCreativeMedia,

I searched the knowledgebase for that message and all it suggests is to power off for 30 seconds and back on. It may require Service. If that doesn't help, I would recommend contacting your service department for more assistance.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

tiCreativeMedia · ‎09-21-2020

Hi,

I just started getting this message. I tried the restart and that did not fix it.

I do see that it's saying some of my toner is low as well.

Is there a way that I can fix this on my own? I don't know what part to get.

Thanks

Dave