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Laser Failure Code 10

Product Name: Phaser 6360
Operating System: macOS 10.15 Catalina

Hi,

I just started getting this message. I tried the restart and that did not fix it.

I do see that it's saying some of my toner is low as well.

Is there a way that I can fix this on my own? I don't know what part to get.

 

Thanks

Dave

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3 Replies
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Community Manager
Community Manager

Re: Laser Failure Code 10

Hello tiCreativeMedia,

I searched the knowledgebase for that message and all it suggests is to power off for 30 seconds and back on. It may require Service. If that doesn't help, I would recommend contacting your service department for more assistance.

Thanks,
CathyO-Xerox
Community Manager

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Re: Laser Failure Code 10

Hi Cathy

 

Yes I found that information too and it did nothing. I don't know where I can get that repaired in the Boston area, but I'll see if I can find some place

Thanks

DAve

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Community Manager
Community Manager

Re: Laser Failure Code 10

Hello tiCreative,

Here are the Contact Us options for Support.

Thanks,
CathyO-Xerox
Community Manager

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