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payton New Member
New Member

Lost network connection to Xerox 550

I recently installed a new router in our small office. Upon doing so, however, I've lost connection to our Xerox 550 and I'm struggling to find the solution.

 

I've installed a Netgear Nighthawk R7000, and a Netgear Switch for extra ethernet ports. Every computer in the office managed this migration fine except for our printer. And I can't, for the life of me, figure out how to find it. When I go to print my Mac can't find it, if I go to install a new printer it can't find it. I've even tried to go to the printer's static IP address in my browser and it can't find it. The printer was working just fine before the new router and I'm even getting green lights for the ethernet cord (both on the switch on on the back of the EFI computer attached to the printer).

 

I'm not too savvy when it comes to the printer and I've spent the entire morning trying to google my way there with no luck.

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6 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Lost network connection to Xerox 550

Login as admin and go to Machine status > Tools > System Settings > Connectivity and Network Setup > Protocol Settings and make certain it is set with the following from top to bottom

 

Auto > IPv4 Mode > STATIC > 100.100.100.101 > 255.255.252.0 > 100.100.100.102 > 100.100.100.102

 

Then save and logout, it will look frozen for a moment, then it will reboot.

 

Now sign back in as admin and go to Machine status > Tools > System Settings > Network Controller Settings > Connectivity and Network Setup and make certain it is set with the following from top to bottom

 

Auto > STATIC > New IP for the Fiery > 255.255.252.0 > New routers IP address > Auto

 

Apply and reboot, it will take about 6 minutes to come online, when it does, select the Fiery logo on the Services Home screen and verify the IP address is now current at the lower left, then try Webtools from your PC, then update the driver port with the new IP

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
jshook New Member
New Member

Re: Lost network connection to Xerox 550

I've had the same issue in my office. Thanks for the tip!
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payton New Member
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Re: Lost network connection to Xerox 550

Thanks for the help but this did not fix my problem. I followed your instructions but I'm still getting timed out when connecting to Webtools on my browser.
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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Lost network connection to Xerox 550

Then you gave it the wrong IP address or it physically isn't plugged in. It is that simple.

 

You can't use whatever IP address you want, you can't use the same one it had, because the new router near certainly uses a different scheme, even if you go from 192.168.0.X to 192.168.1.X, that 3rd octet matters, not to the Fiery, it doesn't at all care, but your gateway (router address) and your subnet very much care.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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payton New Member
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Re: Lost network connection to Xerox 550

I didn't give it a new IP address, simply typed in what was on the initial print off from the printer. Did I miss a step somewhere where this was created?
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Analyst Nation Moderator Joe053204-xrx
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Re: Lost network connection to Xerox 550

It isn't created automatically, your PC's are most likely set to DHCP instead of static, which makes sense in the case of a PC, but anything you need to map to or print to should not be DHCP because any time you reboot, the printer can give it a different IP address, so a printer or file server will no longer be at the right address and that will mean your print drivers (for a printer) or mapped drives/web pages etc (for File servers) will stop working when you reboot.

 

The sheet that prints just shows the IP the Fiery had assigned to it with the last router, new router, new IP is needed. You can set the Fiery to DHCP instead of Static in my bolded line 4, reboot, get an IP and then contact Linksys about how to assign static IP addresses on your setup, or how to assign the same IP address every time to the Fiery through DHCP.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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