Lost network connection to Xerox 550

[andymbody]

This is an old thread, but for those who are seeking the solution to this issue...

With all due respect to Joe's earlier post... the settings that he suggested are incorrect.

These instuctions can (pretty much) be used for the following products (with a bustled fiery attached to the back)

550, C70, C75, 700, Primelink C9070

Configure machine IP settings

1. Login to the machine UI as admin.

2. Set the machine IP settings to DHCP (no need to set to static).

3. Set the machine DNS to auto configure.

4. Save these settings, log out of admin.

5. Allow the machine to (fully) reboot when prompted.

Configure Fiery IP settings from either the machine UI or via Fiery web interface. Use the following settings.

1. The fiery IP needs to be set to static.

2. You will provide the IP address to the fiery manually.

3. The subnet mask on the fiery needs to be set to match your network (not 255.255.252.0).

4. The gateway setting on the fiery needs to be set to the gateway address of you network (router IP).

5. The DNS setting on the fiery needs to be set to the DNS used on your network.

6. The fiery may prompt for reboot, or it may reboot on it's own. Allow this to happen and wait at least 10 minutes

Make sure settings are saved and machine-to-fiery communication is established.

1. Power off the machine. The fiery should power off as well (within 3 minutes).

2. Once the machine and fiery have both powered off, wait one minute, then power on the machine. The fiery should also power on automatically.

3. If the fiery does not power off/on with the machine, then the machine and fiery are out of sync. In that case, perform step 4 and 5 below. Otherwise skip to step 6 below.

4. Power off the fiery manually (by pressing and holding the green led button on the fiery until the fiery powers down). Wait one minute. Then briefly press the same button on the fiery. The fiery should begin to boot.

5. Wait 3 minutes, then power on the machine.

6. DO NOT touch the fiery icon on the machine UI for at least 10 minutes after the machine boot has been initiated (or until the fiery startup page has printed - if it is enabled). Touching this icon too early can cause boot issues, and possibly corrupt the fiery sw.

7. Within 10 minutes, the fiery and machine should now be up and in sync.

8. Verify - On machine, press machine status button and verify that the machine IP is 100.100.100.101. If so, the machine and fiery should be communicating with each other correctly.

9. You can then attempt to contact the fiery over the network (after the 10 minute wait above) to test connectivity.

10. If step 8 (and probably 9) are not successful, then the fiery will need to be serviced.

11. Print a machine config sheet and fiery config sheet to inspect new settings. Make sure that they are what is expected.

Andy

[Joe Arseneau]

It isn't created automatically, your PC's are most likely set to DHCP instead of static, which makes sense in the case of a PC, but anything you need to map to or print to should not be DHCP because any time you reboot, the printer can give it a different IP address, so a printer or file server will no longer be at the right address and that will mean your print drivers (for a printer) or mapped drives/web pages etc (for File servers) will stop working when you reboot.

The sheet that prints just shows the IP the Fiery had assigned to it with the last router, new router, new IP is needed. You can set the Fiery to DHCP instead of Static in my bolded line 4, reboot, get an IP and then contact Linksys about how to assign static IP addresses on your setup, or how to assign the same IP address every time to the Fiery through DHCP.

[payton]

I didn't give it a new IP address, simply typed in what was on the initial print off from the printer. Did I miss a step somewhere where this was created?

[Joe Arseneau]

Then you gave it the wrong IP address or it physically isn't plugged in. It is that simple.

You can't use whatever IP address you want, you can't use the same one it had, because the new router near certainly uses a different scheme, even if you go from 192.168.0.X to 192.168.1.X, that 3rd octet matters, not to the Fiery, it doesn't at all care, but your gateway (router address) and your subnet very much care.

[payton]

Thanks for the help but this did not fix my problem. I followed your instructions but I'm still getting timed out when connecting to Webtools on my browser.

[jshook]

I've had the same issue in my office. Thanks for the tip!

[Joe Arseneau]

Login as admin and go to Machine status > Tools > System Settings > Connectivity and Network Setup > Protocol Settings and make certain it is set with the following from top to bottom

Auto > IPv4 Mode > STATIC > 100.100.100.101 > 255.255.252.0 > 100.100.100.102 > 100.100.100.102

Then save and logout, it will look frozen for a moment, then it will reboot.

Now sign back in as admin and go to Machine status > Tools > System Settings > Network Controller Settings > Connectivity and Network Setup and make certain it is set with the following from top to bottom

Auto > STATIC > New IP for the Fiery > 255.255.252.0 > New routers IP address > Auto

Apply and reboot, it will take about 6 minutes to come online, when it does, select the Fiery logo on the Services Home screen and verify the IP address is now current at the lower left, then try Webtools from your PC, then update the driver port with the new IP

[payton]

I recently installed a new router in our small office. Upon doing so, however, I've lost connection to our Xerox 550 and I'm struggling to find the solution.

I've installed a Netgear Nighthawk R7000, and a Netgear Switch for extra ethernet ports. Every computer in the office managed this migration fine except for our printer. And I can't, for the life of me, figure out how to find it. When I go to print my Mac can't find it, if I go to install a new printer it can't find it. I've even tried to go to the printer's static IP address in my browser and it can't find it. The printer was working just fine before the new router and I'm even getting green lights for the ethernet cord (both on the switch on on the back of the EFI computer attached to the printer).

I'm not too savvy when it comes to the printer and I've spent the entire morning trying to google my way there with no luck.