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TammyL-Xerox
Community Manager
Community Manager
‎06-12-2023 08:31 AM

Re: Lunch error after FACTORY INIT MODE

Hello Sonsray_helpdesk, 

If powering the printer off is not fixing the issue then a service technician is needed.  Please call 1-800-835-6100 to arrange a service call. 

Thanks,
TammyL-Xerox
Community Manager

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Sonsray_helpdesk
New Member
New Member
‎06-08-2023 01:54 PM

Lunch error after FACTORY INIT MODE

Product Name: WorkCentre 6515
Operating System: Windows 10

unknown device message.jpg

error reported.jpg

Is this a hardware error or is there a way to re-flash or restart the printer so that the information is read properly?

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