Phaser 6500 Not recognizing black cartrigde.

[damonborgnino]

I replaced the black cartridge but the message "Insert black cartridge" never goes away. I've made sure it is securely locked into place. No matter what I do, it will not accept the cartridge.

[benz · Accepted solution]

Thank you for the reply.

I have solved the problem - I hadn't quite latched the cartridge all the way in.

Cheers

[Mitchell889923-xrx]

Hi benz,
Thank you for using the Xerox forum.

After reviewing the following solutions, you are correct that these do not turn and lock and I'm sure someone was confused that this was another model.
 How To Replace the Toner (Dry Ink) Cartridges

• http://www.support.xerox.com/support/6500/support/en_US.html?objGUID=8546
  http://www.office.xerox.com/userdoc/WC6505/videos/Toner_Replacement.html

I'd like to ask a few questions in order to understand the next steps

1. Are you using Genuine Xerox brand toner cartridges?
2. There are 2 types of replacement cartridges where users can have a maintenance agreement that includes all supplies or not. Is the cartridge a Sold or Metered cartridge

• If Sold then  checked and cleaned the Imaging Unit  following that if unsuccessful, service may be needed
• If Metered cartridge you should contact customer support to check or convert device to metered supplies.

[benz]

I replaced the black toner cartridge, but it's not being recognised as I'm still getting the message to replace the cartridge.

There are several postings about the same problem, and one answer given was -  

"Did you remember to shake the cartridge and also turn it after insertion"?

I've shaken the cartridge many times, but how can I turn it after insertion?

Does anyone know of a solution to this problem?

Thanks