Machine not recognizing new toner cartridge - Phaser 6500

[jagan]

I have same sentiments as hmar. Within 15 months of buying my 6510 did not read the chip on the replacement cartridge. I have another 6510 which read the Sam e chip correctly. So it's the fault of the printer. Any amount of shaking and shoving the cartridge hard into the slot would help. I am disappointed with 6510. I was using  6250 for over 10 years happily. I am totally gone off Xerox

[jagan]

i cant psh it, turn it or latch it any further but still the same message of not recognising.  Seeing all the posts on the same issue i wonder if i should buy another printer nor Xerox of course??

[Joe Arseneau]

Printers are set to take certain toners. So they probably sold you the incorrect ones. If you bought the machine outright you should have a toner that is in italics (Sold) and if you have a supply agreement with Xerox yours should be the bold

106R03473 = STANDARD CAPACITY CYAN TONER CART
106R03474 = STANDARD CAPACITY MAGENTA TONER CART
106R03475 = STANDARD CAPACITY YELLOW TONER CART
106R03476 = STANDARD CAPACITY BLACK TONER CART
106R03477 = HIGH CAPACITY CYAN TONER CART
106R03478 = HIGH CAPACITY MAGENTA TONER CART
106R03479 = HIGH CAPACITY YELLOW TONER CART
106R03480 = HIGH CAPACITY BLACK TONER CART
106R03489 = METERED CYAN TONER CART
106R03490 = METERED MAGENTA TONER CART
106R03491 = METERED YELLOW TONER CART
106R03492 = METERED BLACK TONER CART

************************************************Cut and paste from another thread:******************************

Xerox sells a blank device with a cartridge that has no coding to anything (Region or type)

Owner puts in the first cartridge and it locks the device to whatever it was (Metered vs sold, and possibly a region)

Metered = Xerox supplied and on contract (pay per click)

Sold = Bought at retail and no contract (pay for the toner itself)

Regions are where they are North America, DMO, Asia Pacific

Once you lock a device to a region and type, it stays there, until you pay a tech to undo it (differs by device, can be a code, or a chip based solution)

There is no big conspiracy, the only reason there are regions is because of countries/areas that have things like the VAT that make things cost more than they do in areas near them, it puts an end to cross border shopping as it were.(There was a time not too far back where it was cheaper for an Australian to fly to the USA, buy Adobe creative suite, then fly home, for cheaper than buying Creative suite in Australia)

Sold vs metered is just so that Xerox knows if you used a 3rd party toner (Good luck returning a printer for color inconsistency if that is the case) and so that you can't steal from the office and use the toner in your home printer, and I'm sure the marketing types have some fabulous reasons too.

It is not just Xerox, that doesn't make it better of course, but it isn't just Xerox

[lrob]

I just bought a toner from the Xerox site, followed the directions and it is still not recogonzing the toner.  This machine is not even six months old.  I'm super annoyed, and the website is the most unhelpful site I have ever been on.

[hmar]

I bought this Phaser 6510 in June 2019 from the Dell website.  I'm having the same problem.  I changed out the initial Black toner cartridge with a replacemnet cartridge I purchase from Xerox, and my printer will not recognize the new toner cartridge.  This will be the last printer I ever purchase from Xerox if I can't get any helpful feedback from this site.

[DOBERMANN]

Sad to hear this, as it seems this is the same future I am looking at. A VersaLink C7000 less than two years old. New hi-capacity cartridge (over $300) and it keeps saying empty . . . there has to be a fix for this . . . agree, xerox sucks, not what it used to be . . . buyers beware . . . .

[MitchTESTgmail-1994]

Many times the toner is compacted from storage and needs to be shaken. Try rapping in somewhat gingerly and then shake it. You want to feel the toner powder move.

I would check the xerox support pages since this is not a new device and most issues have good suggestions.

[MitchTESTgmail-1994]

Emilio, you are totally incorrect. The phaser 6500 is a different engine. There may be differences in supplies needed and software reset procedures for some models.

[Emilio2000]

Sorry to say, but the problem about and Empty toner cartridge doesn't have a solution.  I had the exact same problem on my Xerox VersaLink C7000 printer.  It kept reporting that the "Magenta toner is empty" and refused to print anything.  I had 2 service technicians working on the printer on 3 separate occasions.  They replaced at least 2 parts (the sensor and drive mechanism plus some other part deeper in the printer).  All these service calls helped only for a very short time.  After each service, I could print a few more pages.  Then the dreaded "Magenta toner is empty" message came back every time.  I inserted more than one new toner cartridge, but even a totally new cartridge didn't make any difference.  Something seedms to clog the flow of toner.

The service is expensive.  The toner is very expensive.  After throwing all this money at the problem, I ended up with a hunk of metal that won't print anything and can't be fixed.  I also ended up with hundreds of dollars worth of toner that nobody wants.  I cannot get even partially re-imbured for any of this expensive toner.

This was a bad experience and an expensive lesson.  Xerox printers are unreliable.  When they die, they die for good, leaving you with a uselss machine and unredeamable toner. I bought the Xerox printer new. It died after less than 2 years of only light to moderate use.  I will not buy a Xerox printer again.

[AS2-1501]

I have the same problem, but I have definitely latched the cartridges in place.

Our Magenta is showing "low", so I grabbed the branded genuine Xerox toner cartridge from the shelf and replaced it. The display indicates I need to insert the magenta toner. I checked and re-checked everything, and it still doesn't recognize the new cartridge. Ironically, the one I pulled out, and is still working fine, is an aftermarket unit. I ordered yet another, and it also fails to be recognized.

I have cycled the power on this printer, to no effect.

I'm about to figure out a way to open up and pour the contents of the new cartridge into the one that works fine.

Please advise. This is not on a service contract, and is otherwise working great.