I replaced the black cartridge but the message "Insert black cartridge" never goes away. I've made sure it is securely locked into place. No matter what I do, it will not accept the cartridge.
Thank you for the reply.
I have solved the problem - I hadn't quite latched the cartridge all the way in.
Thank you for using the Xerox forum.
After reviewing the following solutions, you are correct that these do not turn and lock and I'm sure someone was confused that this was another model.
How To Replace the Toner (Dry Ink) Cartridges
I'd like to ask a few questions in order to understand the next steps
I replaced the black toner cartridge, but it's not being recognised as I'm still getting the message to replace the cartridge.
There are several postings about the same problem, and one answer given was -
"Did you remember to shake the cartridge and also turn it after insertion"?
I've shaken the cartridge many times, but how can I turn it after insertion?
Does anyone know of a solution to this problem?
Solved! Go to Solution.