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kimbotron New Member
New Member

Memory for Phaser 6500 series

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I'm trying to add a 1mb RAM module to my 6500N.

The product manual specs DDR2 DIMM

The repair manual specs 200 Pin DDR2 SODIMM

I tried putting in a 200 Pin SODIMM w/o luck

It just won;t fit...

 

Please advise what type of module will fit this machine.

And, NO. I'm not intereted in buying the "productivity" kidt for $150

toi get a piece of RAM that costs $10

 

Thanks!

 

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10 Replies
Kimzi Valued Advisor
Valued Advisor

Re: Memory for Phaser 6500 series

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Hi, Kimbotron!

 

The memory being used in this machine is, part number: 237E25990

 

The printer features one slot for optional memory that supports 256 MB, 512 MB,
1024 MB DDR2 DIMMs, to a maximum of 1280 MB (256 MB standard + 1024 MB
optional). Xerox offers only 512 MB memory modules.
Memory modules must meet the following characteristics:
• 200 Pin DDR2 SO-DIMM
• Unbuffered, Non-parity

 

Best Regards

Kimzi


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kimbotron New Member
New Member

Re: Memory for Phaser 6500 series

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Kimzi --

 

Thanks for your note. And that's the exact same information that I got from Xerox. Please re-read my original post, which i submitted becasue of the contradiction in their documentation. And for the fact that the socket on the motherboard will not accept a 200 Pin DDR2 SODIMM module. I'd love some help, not just a restatement of the information i already posted. 

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Kimzi Valued Advisor
Valued Advisor

Re: Memory for Phaser 6500 series

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Hi again!

 

Hmm, could it be that the socket is smaller than the 200 pin memory you got? what about 144 pin?

Could you snap a picture?

 

 

Best Regards

Kimzi


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kimbotron New Member
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Re: Memory for Phaser 6500 series

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i was thinking of that but 144 looks like a different config. it's the same size as the 200 sodimm...but the notch on the socket doesn't line up with the typical so-dimm...the notch is off towards the center just a bit...in my searches i've seen very specific ram for printers, and it's not cheap...i'll snap a pic and sent it your way...thanks for the offer..I wrote back to tech support and asked them to escalate the question to a higher level, but they said they didn't have a mechanism for doing that...suggested i contact customer relations. The tech support rep i spoke to was great and tried to dig deep...cheers
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kimbotron New Member
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Re: Memory for Phaser 6500 series

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Thanks for your offer to help. I’ve attached some images at bottom per your suggestion. You should be able to see the notch pretty clearly.

 

the OWC chip is:
1.0GB PC4200 DDR2 533MHz 200 Pin SODIMM
http://eshop.macsales.com/item/OWC/4200DDR2S1GB/

exactly what Xerox calls for
[image from them attached]

 

Xerox Customer Service now tells me it’s a 144 Pin SODIMM with a 38x53 layout but can’t seem to find any other info on specs: speed; ddr2 or ddr3; etc. They also found a note in the system advising that 1024 chip no longer works in machine [what?????].

 

Very nice tech support for the Phaser printers insists it’s a 200pin chip, that she has no info on the 144.

 

Customer Service & Tech Support can't see each other's information.

 

Here’s the closest i’ve come anecdotally:
http://www.amazon.com/FS-C5100DN-FS-C5200DN-FS-C5300DN-FS-C5350DN-MDDR2-1024/dp/B009JQZNIA

 

what appears to be the same chip sells for up to $150 on some sites. see:
http://www.ebay.com/itm/Memoire-RAM-Imprimante-512MB-XEROX-PHASER-6500-6600-WORKCENTRE-097S04269-/38...

 

It’s really hard to tell from a picture that may just be representative anyway.

 

It seems that no one at XEROX has good info, and they all claim that my query can’t be escalated. From experience I’ve found that dropping a brief letter to the Office of the President [of any company] gets prompt results. I’m very grateful for your help, and perhaps you’ll come up with some specs and save me a postage stamp ;-))

 

 

From Xerox.jpg

 

 

 

RAM Phaser 6500_2.JPG

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Kimzi Valued Advisor
Valued Advisor

Re: Memory for Phaser 6500 series

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Hi, Kimbotron!

 

It does look like it's really a 144 pin SODIMM, and not a 200 pin, which means the statements in the actual service manual etc. is wrong :O

I actually found a post about this on a blog just now, if you're interested you can have a look HERE.

Someone who's had the same problem as you and solved it, there you can hopefully find the specs needed.

 

Best Regards

Kimzi


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kimbotron New Member
New Member

Re: Memory for Phaser 6500 series

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Thanks Kinzi...I've searched for a post like that for the past 2 weeks to no avail...I was on the phone today again w/product support [who can;'t see tech support's tickets]...while on hold for 15 minutes i checked my email and saw your note...i advised xerox that the forum was providing the info i need, and pointed them to this discussion...they seemed surprised that it came from the "support" area of xerox...i can't fault xerox for not having the answer to every question and they could do a better job getting one hand to know what the other hand is doing. This machine has been in production since 2011, and it's clear that this isn't the first time this question has been raised. By now they certainly could have updated the documentation.

 

Also, as the blogger's post comments point out, it can;t be assumed that all machines that seem similar -- both in 6500 & 6600 series -- do not necessarily have the same components.

 

Anyway, here's to the community of the internet [and also to xerox for providing space for the conversation].

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Technical Escalation Support DavidK95C-xrx
Technical Escalation Support

Re: Memory for Phaser 6500 series

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The documentation is incorrect. I have requested the information from our 3rd Level engineers, and the optional memory tested for a WC6500/6505 is: Size: 512MB unbuffered Speed: PC2-5300 Pins: 144 DDR-2 DRAM Organization: (256Mx8)x4 CL-tRDC-tRP: 5-5-5 Class: -6E RoHS compatible
Regards,
Dave Weed
Technical Support Specialist
Lean Six Sigma Black Belt

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rf2ner New Member
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Re: Memory for Phaser 6500 series

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I, too, have been looking for extended memory for my two Xerox Phaser 6500N Color Laser Printers.

After comparing other memory cards with the 6500N memory socket, I concure with DavidK95C-xrx that it is 144 pin memory.

Since I could not find 1 GB unbuffered Speed: PC2-5300 Pins: 144 DDR-2 DRAM, I settled for 512 MB, which is plenty big enough for me.

The only place I found the memory was Transcend 512MB PC2-5300 144-pin DDR2 SDRAM SODIMM at PC Connection, but they were temporarily out of stock.  They told me to go ahead and order the memory on-line and I would only be charged when it again is in stock and shipped to me.

The memory was $27.21 each, and the shipping and tax for two of them (one for each printer) were $13.25 and $4.74.  The order was $72.41 total for the two new SODIMMs.

From the time I ordered to the time they shipped was 20 days which was good for a hard to find item that was out-of-stock.

After turning the printer OFF at the Power Switch, I had to carefully fit the memory card into the 6500N memory slot, since it is a tight clearance on the ends.  Turning the printers back ON, the Startup Page indicated the new memory registered just fine giving a total memory of 768 MB.

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