We were attempting to add some life to this old printer by installing a 64MB RAM chip into the expansion slots; the printer currently has 32MB of on board memory already. On power up the printer sounds as though it's going to complete the startup cycle, but the display stays blank. There is, however, a red blinking light near the USB port that continues to flash when the RAM module is installed. The new memory is 64MB EDO non-ECC 60ns 3.3v. Does anyone have any insight as to why this is failing?
Solved! Go to Solution.
Thank you for using the Support Forum. Please take a look at the solution for installing RAM. Go to the support webpage for the DocuPrint N2125 and search on RAM, when the list of solutions displays choose the sixth entry for instructions for installing the RAM. If you have followed all those steps and it still does not work please consider contacting your local service provider.
I appreciate you taking the time to answer this question, unfortunately it did nothing to actually help me understand why a red light would appear after the RAM is installed and the printer is powered; your suggestion just gave me the instructions of what I was already doing. The problem is that once the new RAM module is installed, the printer doesn't complete it's startup sequence. I've double checked that the RAM I'm attempting to install is supported by the printer, but the printer is behaving as if it isn't supported. If you can point me to a document that details the various lights within the printer and error indicators, I would greatly appreciate it.
It would appear that a RAM slot in my printer doesn't work. I moved the memory from the top slot down to the middle and the printer booted and works as expected. The light I have seen come on and flash appears to be labeled "Test", but I have not found any documentation regarding this light.