Need Help with Xerox DC 770 Issues - Error Codes 061-319 and 061-343, Paper Jams from All Trays

[Katherine_Ryan]

Error Codes 061-319 and 061-343: These error codes typically indicate an issue License Plates for Driver's Licenses DMVNOW portal's with the printer's communication or connectivity. To troubleshoot:

1. Check Connections: Ensure all cables and connections between your computer and the printer are secure. Sometimes, loose connections can trigger such errors.

2. Restart Printer and Computer: Turn off both the printer and your computer. Wait for a few minutes, then power them back on. This can sometimes clear communication errors.

3. Update Drivers: Ensure you have the latest printer drivers installed. Visit the Xerox website to download and install the most recent drivers compatible with Windows 8.1 x64.

4. Check Network Settings: If your printer is networked, ensure it has a stable network connection. Verify IP settings and make sure it's connected to the correct network.

5. Consult Xerox Support: If the error codes persist, it's advisable to contact Xerox support. They can provide specific guidance for these error codes and may need to remotely diagnose the issue.

[TammyL-Xerox]

Hello Katherine_Ryan, 

I was unable to find these codes in our knowledge base, I suggest calling into the support department at 1-800-821-2797 for assistance. 

[Katherine_Ryan]

I'm facing some critical issues with my Xerox DC 770 printer, My Xerox DC 770 is displaying these error codes (061-319 and 061-343) and I'm not sure what they indicate. Has anyone experienced these error codes before? Could you please shed some light on what might be causing them and how I could potentially resolve them? I've tried rebooting the printer, but the error codes keep coming back.Another problem I've been encountering is persistent paper jams from all the trays of the printer.