First thing, remove the toner, reboot the device with out the toner. When the device is loaded and is asking for you to insert the cartridge, insert it. Sometimes this will work.
I forget the terminolgy that is used, but if you call Xerox and ask them how to re-initialize the cartridge settings to clear the message. You might have to talk to a lvl 2 Xerox tech to get to the right options.
Randy
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