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LMP_Systems
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New Toner Empty

Product Name: VersaLink® B405 Multifunction Printer
Operating System: Windows 10 x64

Good day. I just bought a VersaLink B405 equipment, I have been using it for 3 days and I have not printed even 25 pages, however the toner that the equipment includes is already empty. The printer started working alone after making a couple of copies, it was heard that it worked but it did not print anything, there were not even pending jobs. I turned it off, turned it on, restarted it and continued working without printing anything. And every time I did, it would show a lower toner level until it hit 0%.

Hope you can help me with that problem, I may not have to buy a new toner cartridge for a printer that I have hardly used.

Thank you and I await your response.

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CathyO-Xerox
Community Manager
Community Manager

Re: New Toner Empty

Hello MP_Systems,

Are you getting any fault codes or messages? There is not a lot of info here for others to help you.

Thanks,
CathyO-Xerox
Community Manager

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