I purchased a new toner from Staples.ca. The part number that I am taking out and the new one are the same (108R01419), but the empty one has a small chip in the bottom and the new one does not. I believe that this is why I am getting a message to put in the Y toner after already putting it in. Is there a way to make the machine take this new cartridge, without needing the chip, or do I have to return to Staples and look for something else? and if something else, what part number should I be looking for? really need my printer back working.
My Mistake... its the other way around. the toners that came with the unit do not have chips, but the new ones (that are legitimate Xerox brand, and the correct part numbers for this unit) do have chips. But the printer does not recognize that they are even in the machine. What to do?