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pgeorg Member
Member

New Workcenter 6515 Device Fault 116-324

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Hi,

 

I have a new Workcenter 6515, and it gives me a Device Fault 116-324 (please reboot) as soon as i power it on. Nothing is connected to the printer, except for the power cable. I have not even installed the driver on my Mac yet.

 

Thank you

 

Peter

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6 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: New Workcenter 6515 Device Fault 116-324

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Find the job on the LAN and delete it, reinstall the driver on the PC/Mac if needed. I don't think I have ever seen the issue when it wasn't a corrupt job.

 

Having said that, there is a firmware update to get around the error

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Joe.
pgeorg Member
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Re: New Workcenter 6515 Device Fault 116-324

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Thank you Joe!

 

If i unplug the wireless module, then the printer boots up fine. I have nowhere to plug in the network cable, where the printer is located at the moment.

 

I have deleted and reinstalled the driver on the mac, but it still gives me the same error. The only thing is to boot it up without the wireless module.

 

Can i update the firmware using a usb thumb drive?

 

Peter

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: New Workcenter 6515 Device Fault 116-324

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Not via USB key, but you can with a Windows PC and a USB cable attached between them. Not sure the Mac tool has that option and it isn't mentioned in the install guide .

 

Theoretically you could simply change the IP address of the printer and then reboot and the issue may just go away.

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Joe.
pgeorg Member
Member

Re: New Workcenter 6515 Device Fault 116-324

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Ok i will try the IP address change first.

I asked about the USB drive, because i wanted to reboot the printer without connecting it to the network.

 

Thank you Joe.

 

Peter

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pgeorg Member
Member

Re: New Workcenter 6515 Device Fault 116-324

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I updated the firmware using the windows firmware update utility, and it corrected the device fault. It can now connect to the network - internet, using wifi or LAN.

 

How come there is no Mac firmware update utility? I had to use a windows 10 vm, to update it......

 

Thank you for all your help Joe, much appreciated!

 

Peter

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: New Workcenter 6515 Device Fault 116-324

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No idea why they don't do it for Mac, I would assume something needed is not natively there on a Mac, but that is just a guess from a guy who does not write code or know who those people are that do.

 

 

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Joe.
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