New color cartridges show as MISMATCH

[Jamesgil]

Thanks very much, where would one find the part numbers for the "store" version of toner cart?

[GabiE-Xerox]

Hi,

That's because you bought metered toner cartridges that works in machines who have a Full Service Maintenance Agreement with price per print. Those cartridges are not for sale purpose.

NA/XE, Cyan Std Cap	2.5K	106R03859
NA/XE, Magenta Std Cap	2.5K	106R03860
NA/XE, Yellow Std Cap	2.5K	106R03861
NA/XE, Black Std Cap	5K	106R03862
NA, Cyan Hi Cap	5K	106R03863
N/A, Magenta Hi Cap	5K	106R03864
NA, Yellow Hi Cap	5K	106R03865
NA, Black Hi Cap	12K	106R03869
NA, Cyan EX Hi Cap	9K	106R03866
NA, Magenta EX Hi Cap	9K	106R03867
NA, Yellow EX Hi Cap	9K	106R03868
XE, Cyan Hi Cap	5K	106R03870
XE, Magenta Hi Cap	5K	106R03871
XE, Yellow Hi Cap	5K	106R03872
XE, Black Hi Cap	12K	106R03876
XE, Cyan EX Hi Cap	9K	106R03873
XE, Magenta EX Hi Cap	9K	106R03874
XE, Yellow EX Hi Cap	9K	106R03875
DMO, Cyan Std Cap	2.5K	106R03877
DMO, Magenta Std Cap	2.5K	106R03878
DMO, Yellow Std Cap	2.5K	106R03879
DMO, Black Std Cap	5K	106R03880
DMO, Cyan Hi Cap	5K	106R03881
DMO, Magenta Hi Cap	5K	106R03882
DMO, Yellow Hi Cap	5K	106R03883
DMO, Black Hi Cap	12K	106R03887
DMO, Cyan EX Hi Cap	9K	106R03884
DMO, Magenta EX Hi Cap	9K	106R03885
DMO, Yellow EX Hi Cap	9K	106R03886
Cyan Metered	9K	106R03855
Magenta Metered	9K	106R03856
Yellow Metered	9K	106R03857
Black Metered

Gabi

[Jamesgil]

We recently replaced the 4 colour carteidges in our Xerox Versalink C500DN printer and now all four(Black, Yellow, Magenta and CYAN) toner cartridges show MISMATCH, the models of the replacement cartridges are (Black 106R03858, Yellow 106R03857, Magenta 106R03856 and Cyan 106R03855) all of which are genuine Xerox parts and for this model.

Please help?