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Jamesgil
New Member
New Member

New color cartridges show as MISMATCH

Product Name: VersaLink C500 Printer
Operating System: Windows 10 x64

We recently replaced the 4 colour carteidges in our Xerox Versalink C500DN printer and now all four(Black, Yellow, Magenta and CYAN) toner cartridges show MISMATCH, the models of the replacement cartridges are (Black 106R03858, Yellow 106R03857, Magenta 106R03856 and Cyan 106R03855) all of which are genuine Xerox parts and for this model.

 

Please help?

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2 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: New color cartridges show as MISMATCH

Hi,

That's because you bought metered toner cartridges that works in machines who have a Full Service Maintenance Agreement with price per print. Those cartridges are not for sale purpose.

NA/XE, Cyan Std Cap

2.5K

106R03859

NA/XE, Magenta Std Cap

2.5K

106R03860

NA/XE, Yellow Std Cap

2.5K

106R03861

NA/XE, Black Std Cap

5K

106R03862

NA, Cyan Hi Cap

5K

106R03863

N/A, Magenta Hi Cap

5K

106R03864

NA, Yellow Hi Cap

5K

106R03865

NA, Black Hi Cap

12K

106R03869

NA, Cyan EX Hi Cap

9K

106R03866

NA, Magenta EX Hi Cap

9K

106R03867

NA, Yellow EX Hi Cap

9K

106R03868

XE, Cyan Hi Cap

5K

106R03870

XE, Magenta Hi Cap

5K

106R03871

XE, Yellow Hi Cap

5K

106R03872

XE, Black Hi Cap

12K

106R03876

XE, Cyan EX Hi Cap

9K

106R03873

XE, Magenta EX Hi Cap

9K

106R03874

XE, Yellow EX Hi Cap

9K

106R03875

DMO, Cyan Std Cap

2.5K

106R03877

DMO, Magenta Std Cap

2.5K

106R03878

DMO, Yellow Std Cap

2.5K

106R03879

DMO, Black Std Cap

5K

106R03880

DMO, Cyan Hi Cap

5K

106R03881

DMO, Magenta Hi Cap

5K

106R03882

DMO, Yellow Hi Cap

5K

106R03883

DMO, Black Hi Cap

12K

106R03887

DMO, Cyan EX Hi Cap

9K

106R03884

DMO, Magenta EX Hi Cap

9K

106R03885

DMO, Yellow EX Hi Cap

9K

106R03886

Cyan Metered

9K

106R03855

Magenta Metered

9K

106R03856

Yellow Metered

9K

106R03857

Black Metered

 

Gabi

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Jamesgil
New Member
New Member

Re: New color cartridges show as MISMATCH

Thanks very much, where would one find the part numbers for the "store" version of toner cart?

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