Showing results for 
Search instead for 
Did you mean: 
New Member
New Member

New machine doesn't register WiFi adaptor

Product Name: WorkCentre 6515
Operating System: Windows 10

I have a new machine only days old which I am trying to set up. Having switched it on after inserting the adaptor it does not recognise it. I have switched it off and on numerous times withour any response. BTW the adaptor won't come off without operating the release lever yet is is a bit loose. Is this right?

Tags (1)
0 Kudos
1 Reply
Community Manager
Community Manager

Re: New machine doesn't register WiFi adaptor

Hello there,

Where this is a brand new machine, I would recommend calling Support and have them walk you though what is happening with the adaptor: 1-800-821-2797.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!