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OriginalCliff New Member
New Member

New printer -- blank pages printing / error message (Workcentre 6027)

Operating System: Not Applicable

Hi there,

I have never owned a Xerox printer before. New out of box, walked through the setup, removed any packing tape, foam, etc. I tested a print using the internal demo page or other information. The printer rolls a page through and there is nothing printed. There is an error on the LCD display to open the back door and close. After testing from a computer I get an error 117-350. There doesn't seem to be anything special with setting this thing up. I'm not sure if I missed something or if this unit is just defective?

If anyone has a suggestion it would be greatly appreciated! The return process is going to be a pain.

Tried the following:

- Different paper

- Followed cleaning maintenance instructions / checked for any visible damage

- Inspected for anything visibly stuck / attempted jamming levers

- Checked toner cartridges / levels etc

All looks to be normal visually and functionally

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2 Replies
ShaneO New Member
New Member

Re: New printer -- blank pages printing / error message (Workcentre 6027)

I also had similiar kind of problems but it was down the road after owning it for more than two years. So called support and they sent service personel to my place and they fixed it. So i would suggest the same to you.

 


Regards,

Shane.

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Moderator SandyP-Xerox
Moderator

Re: New printer -- blank pages printing / error message (Workcentre 6027)

Hello OriginalCliff.

Thank you for using the Xerox Customer Support Community Forum.

I search the product knowledge base at: WorkCentre 6027 Support & Drivers and found for Fault Codes 117-331 Through 117-366 ESS Related Error Message Image Processor Related Error, the recommendation is to Power off the Printer, wait 45 seconds, then power back on.

  1. Power off the printer by pressing the power switch to the off (O) position.
    NOTE: The power switch is located on the right side of the printer.
  2. Wait at least 45 seconds, and then power on the printer.
  3. If power cycling the printer fails to resolve the issue disconnect the ethernet or USB cable and reboot printer. If the error code 116-343 or 116-324 does not appear then the cause is a corrupted print job being sent to the printer. In this case the solution is to terminate that print job at the computer or print server that is sending it.

If this does not help I recommend contacting our escalated support team at 1-800-821-2797.

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Thanks,
SandyP-Xerox
Moderator
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