Re: Not printing in black

TammyL-Xerox · ‎08-24-2023

Hello JoostH,

Here are a couple of things to try. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100.

Adjust the Bias Transfer roller

Adjust the Fuser

Thanks,
TammyL-Xerox
Community Manager

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JoostH · ‎08-21-2023

My Xerox WorkCentre 6025 stopped printing in black. It slightly faded from black to nothing at the moment.

Now I am reading posts on an issue with the motor and there seems to be a setting to run the cartridge motor for 30 seconds or so.

Yes, I have replaced all cartridges, but no luck. And yes, I enabled the CE mode, but no luck as well. There is no option available. and the MFG setting area is password protected.

Any help is welcome.