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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎12-09-2019 10:25 AM

Re: Not recognizing new drum?

Hello Vladislav20,

Did you make sure it was the correct part number for your device? If you have and still can't get rid of the message, you could perhaps have a defective drum and will need to engage the Support Department. The support options for your device are listed HERE.

Thanks,
CathyO-Xerox
Community Manager

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Vladislav20
New Member
New Member
‎12-05-2019 02:39 AM

Not recognizing new drum?

Product Name: Other - specify product in post
Operating System: Windows 7 x64

Hello guys.

I have bought a new drum, I followed the steps to clear the NVM, but I still get the error

091-440: Drum Near End of Life
               Drum cartridge is near end of life.
               Reorder a drum cartridge.

What could be the problem?

I used User Guide page 267 and followed all of the instructions clearly. But I still get the error.

 

 

 

 

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