Not recognizing new drum?

[Vladislav20]

Hello guys.

I have bought a new drum, I followed the steps to clear the NVM, but I still get the error

091-440: Drum Near End of Life
               Drum cartridge is near end of life.
               Reorder a drum cartridge.

What could be the problem?

I used User Guide page 267 and followed all of the instructions clearly. But I still get the error.

[CathyO-Xerox]

Hello Vladislav20,

Did you make sure it was the correct part number for your device? If you have and still can't get rid of the message, you could perhaps have a defective drum and will need to engage the Support Department. The support options for your device are listed HERE.