Not knowing the product I assume it's a corrupt print job.
Try reinstalling the driver and make sure it's printing to ip and not wsd
Tremendous Thursday everyone,
4/25 - Diagnosing power/sleep problem. Printer has issue after (:30 low power timeout & :30 sleep timeout) settings. As follows:* - user tries to send print job = Windows shows printer 'offline'1. Printer wakes from sleep2. Runs lengthy "Checking File System" check3. Reboots4. Prints job(s) in print queue
Software verison: 1.47.0
Current software update version: 57.35.1 installed on 4/5/19