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RHKATLAW New Member
New Member

Open Heat Error WorkCentre M20I

Our unit says it has a open heat error, did what support said to do and it did not work, what else could we do to trouble shoot the issue.

 

Thanks,

 

Ray

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5 Replies
Technical Escalation Service Provider KathyH56523-ASP
Technical Escalation Service Provider

Re: Open Heat Error WorkCentre M20I

What did Support have you do?

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RHKATLAW New Member
New Member

Re: Open Heat Error WorkCentre M20I

The support documents said to unplug unit and shut down for 30 seconds. This did not work.

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JohnXDPS Frequent Member
Frequent Member

Re: Open Heat Error WorkCentre M20I

Unfortunately with this error/issue the Fuser will most likely need to get replaced.  If you are covered by a service agreement please call 1-800-835-6100 Option 1, 1 or call them if you need to get part numbers to order privately.  To purchase the parts,call 1-800-835-6100 options 9,3,1.


If you would like to find and hire a local service agent you can also find one by your zip code at http://www.office.xerox.com/cgi-bin/resloc.pl?what=Service

 

 

JC-MMT New Member
New Member

Re: Open Heat Error WorkCentre M20I

My Machine recently gave us this error message.  I also tried what the manual instructed, to no avail. As the fuser was likely old, I replaced it along with the toner cartridge.  I still get the same error.  Is there a way for me to reset this error message manually or do I have to call a service tech?  We are not on a contract.

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adamstuart07 New Member
New Member

Re: Open Heat Error WorkCentre M20I

i am also facing heating problem please friends tell me if any one having the proper sloution for the prolem ....

Frined i thougth we need a tech support ..

 
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