Open Heat Error WorkCentre M20I

[adamstuart07]

i am also facing heating problem please friends tell me if any one having the proper sloution for the prolem ....

Frined i thougth we need a tech support ..

[JC-MMT]

My Machine recently gave us this error message.  I also tried what the manual instructed, to no avail. As the fuser was likely old, I replaced it along with the toner cartridge.  I still get the same error.  Is there a way for me to reset this error message manually or do I have to call a service tech?  We are not on a contract.

[JohnXDPS]

Unfortunately with this error/issue the Fuser will most likely need to get replaced.  If you are covered by a service agreement please call 1-800-835-6100 Option 1, 1 or call them if you need to get part numbers to order privately.  To purchase the parts,call 1-800-835-6100 options 9,3,1.

If you would like to find and hire a local service agent you can also find one by your zip code at http://www.office.xerox.com/cgi-bin/resloc.pl?what=Service

[RHKATLAW]

The support documents said to unplug unit and shut down for 30 seconds. This did not work.

[KathyH56523-ASP]

What did Support have you do?

[RHKATLAW]

Our unit says it has a open heat error, did what support said to do and it did not work, what else could we do to trouble shoot the issue.

Thanks,

Ray