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davejay00 New Member
New Member

Paperjam on colorqube 9301

Hi all,

 

We have recently had the above printers installed in our office. One of them has a paperjame behind tray 3 on the bottom right hand side, you can see the paper behind the tray. Is it possible to remove the tray on these units does anyone know?

 

Seems a bit extreme to call an engineer on site to remove a paperjam?

 

Many thanks for all help in advance.

 

Kind Regards

Dave

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2 Replies
davejay00 New Member
New Member

Re: Paperjam on colorqube 9301

Hi Support,

 

Does anyone have any ideas on this please?

 

Kind Regards

Dave

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Community Manager CherylO-Xerox
Community Manager

Re: Paperjam on colorqube 9301

Hi Dave,

Thank you for using the Support Forum. Are you sure the paper is not in the transport area?  Please take a look at solution 2 in the solutions for clearing a jam from Tray 3 and see if this helps.  If not Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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