cancel
Showing results for 
Search instead for 
Did you mean: 
danny Member
Member

Re: Phaser 4510

i replaced a new toner, and the message still says replaced toner . i reseated many times to no avail. any other soluiton ? please help ASAP.

0 Kudos
danny Member
Member

Re: Phaser 4510

i update the firmware to 4.12 the latest and still experincing toner replacement.
0 Kudos
danny Member
Member

Re: Phaser 4510

i think it could be a toner sensor assembly, let me know if it is before i order the part. is there a manual to help me install that part? is it easy or difficult?>

0 Kudos
danny Member
Member

Re: Phaser 4510

i think it could be a toner sensor assembly, let me know if it is before i order the part. is there a manual to help me install that part? is it easy or difficult?

0 Kudos
danny Member
Member

Re: Phaser 4510

please any help would be greatly appreciated..

0 Kudos
Xerox Employee JohnM-Xerox
Xerox Employee

Re: Phaser 4510

Hello danny,

 

Ok, you were able to get your machine upgraded to the 4.12 firmware, that's good news.  Now, you also mentioned that you installed a new toner, but are still seeing the message to replace it.  Did you put the new toner cartridge in AFTER you performed the upgrade?  This is very important, because there is a chip in the toner cartridge remembers it's faulted state and there isn't anything that you can do about that so you can't use that toner cartridge anymore.  You MUST use a brand new cartridge after you upgrade your firmware.

Please let me know if that is what you did or not.  If you did use a brand new toner after the upgrade and you still get the message to replace it, then I'll need just a little more information (from your Start Up page - if you can print one.)

 

John

0 Kudos
danny Member
Member

Re: Phaser 4510

yes, i have a replaced a new toner from a unopened box and after putting it in. i still get please replace toner. as i previous stated i think its a sensor issue so i order the part since it is out of warranty. there a cable attached inside with 4 different colors. i unplug and replug to see if that issue resolved. but the wires at the end is not attach to anything . maybe i broke it? now i need the manual or any kind of help to instal the sensor. i am beginner at this. any help would be greatly appreciated.

the printer cannot print after a new toner is replaced due to that message.

thanks

0 Kudos
danny Member
Member

Re: Phaser 4510

Yes, I have a replaced a new toner from a unopened box and after putting it in. I still get please replace toner. As I previous stated I think its a sensor issue so I order The part since it is out of warranty. There a cable attached inside with 4 different colors. I unplug and earplug to see if that issue resolved. But The wires at The end is not attach to anything . Maybe I broke it? Now I need The manual or Any kind of help to install The sensor. I am beginner at this. Any help would be greatly appreciated.

The printer cannot print after a new toner is replaced due to that message.

thanks

0 Kudos
Xerox Employee JohnM-Xerox
Xerox Employee

Re: Phaser 4510

Danny,  I will try to get some information for you on your sensor replacement.

0 Kudos
Highlighted
danny Member
Member

Re: Phaser 4510

thanks, i will be here all day in this forum. i will need as much help as possible to install the sensor. thanks john..
0 Kudos