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Phaser 4600 NIC issue (Mac)

Hi,

 

We own 2 identical Phaser 4600 and two Workcenters. I've been able to print from my Mac (10.8.4) on all units until a few weeks ago. I can still print on all units except one of the Phasers.

 

I deleted the printer and tried to reinstall it from the installer (V 2.0.0 (1084)). The issue is that all printer appear in the "discovered printers" list except the problematic Phaser.

 

I printed the configuration page off both the Phasers and noticed something strange. The problematic unit shows "Initializing NIC" in the Network setup option. The other unit shows normal info including TCP/IP settings.

 

I've called my help desk but since all PC users can somehow print on the unit they won't do anything. Is the Network card screwed up? How can PCs print?

 

Any help would be appreciated

 

SPC

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3 Replies
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Community Manager
Community Manager

Re: Phaser 4600 NIC issue (Mac)

Hi Elcomico,

Thank you for using the Support Forum. Please take a look at the solutions for unable to print over the network and see if any of these solutions will help.  Please make sure the port is configured properly.  If these solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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New Member
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Re: Phaser 4600 NIC issue (Mac)

It's clear in my comment that these basic tests where done. Is this supposed to be a support site or are canned responses the norm?
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Technical Escalation Support
Technical Escalation Support

Re: Phaser 4600 NIC issue (Mac)

Hi Elcomico,

 

Assuming you have done the basics of turining off/on the Phaser 4600, checking the ethernet cable to verify it is working, etc.  Please try this solution. 

 

Please note that this will reset the NIC card to factory defaults so if you are printing to an IP address vs. Bonjour, the IP address may change and other users may not be able to print after this procedure.  If this affects the other users, you may need to set the IP address back to what it was prior to the reset.  You can follow this procedure to set the IP address back to what it was.

 

If this does not resolve the issue, you may have a different (possibly hardware) issue going on with the device.  Please contact your local Support Centre for further assistance.

 

Hope this helps.

 

Thank you,

Tim

 

 

Thank you,
Tim
Xerox 2nd Level
Remote Support Engineer

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