Hi all,
I'm hoping I can get some Xerox support for a customer printer I am having trouble with.
It is a Phaser 4600
It is stuck in a constant loop where it just initiating get to warming up and reset and repeats.
When I unplug it from the network it comes into ready state. I even piggy-backed my laptop to the printer and was able to printer without any issues. but as soon as its plugged back into the office network the reboot loop starts again.
So my first guess was a stuck print job. Check every computer that uses that printer. The print queues are clear.
Me and one of the IT admins switch the IP of a working Xerox 3600 to what the ip of the non working 4600 to see if any thing would print out that we didnt know about. left it like that for a bit, no issues. switch everything back rebooted the printer still problem presist.
Tried updaing the firmware via my laptop piggy-backed but firmware update wouldnt take.
so my last attempt was getting into the diagnostic mode, and I cleared the memory and nvram reset. it rebooted came up to ready state started printing a few jobs was good for a bit then the loop started again.
Is it possible that the Fomratter board is bad, does anyone else have any ideas or resoultions.
Thank you
