We had a paper jam this morning. We pulled the paper out but it tore into smaller pieces. A small piece of paper is missing (a one inch triangle) from the center-bottom of the jammed page, and I'm assuming it's stuck inside the printer somewhere. Using a flashlight and poking around, I don't see the missing piece of paper anywhere at the rear of the printer but it may be stuck deeper inside. When turning the printer on, it just says "Jam at exit open rear door".
I tried turning the printer upside down but nothing fell out.
If I can make the feeder/rollers run for a second, it should dislodge the stuck piece. Any idea how I can do this? Or does anyone else have other suggestions?
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Do you get any fault code with that?
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No error code. The message appears on the printer. When I try to connect to the printer via Xerox Utility Launcher to try to get more info, I get a "no printer available in status window" message.
OK, so I solved the problem on my own. I was able to find the "Phaser 6000/6010 & WorkCentre 6015 MFP Service Manual". It gave me detailed instructions on how to disassemble the printer. Upon removing the fuser, I was able to fish a small piece of paper out of it with needle nose pliers. Since the paper was stuck in the fuser, I recommend anyone with the same problem look into the printer paper outlet at the top of the printer (the fuser) with a flashlight first as it may be possible to fish it out of the fuser without disassembling the printer. I don't recommend taking apart the printer unless as a last resort; it took many hours and was tricky, and upon reassembly I forgot to reconnect a wire so I had to take it apart again.