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MrMonkey
New Member
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Phaser 6010 deep jam

Product Name: Other - specify product in post

We had a paper jam this morning. We pulled the paper out but it tore into smaller pieces. A small piece of paper is missing (a one inch triangle) from the center-bottom of the jammed page, and I'm assuming it's stuck inside the printer somewhere. Using a flashlight and poking around, I don't see the missing piece of paper anywhere at the rear of the printer but it may be stuck deeper inside. When turning the printer on, it just says "Jam at exit open rear door".

 

I tried turning the printer upside down but nothing fell out.

 

If I can make the feeder/rollers run for a second, it should dislodge the stuck piece. Any idea how I can do this? Or does anyone else have other suggestions?

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3 Replies
Kimzi
Valued Advisor
Valued Advisor

Re: Phaser 6010 deep jam

Hi, MrMonkey!

 

Do you get any fault code with that?

 

 

Best Regards

Kimzi


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MrMonkey
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Re: Phaser 6010 deep jam

No error code. The message appears on the printer. When I try to connect to the printer via Xerox Utility Launcher to try to get more info, I get a "no printer available in status window" message.

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Kimzi
Valued Advisor
Valued Advisor

Re: Phaser 6010 deep jam

Hi again, MrMonkey!

 

I'm glad you solved it :)

 

Best Regards

Kimzi

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