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kaika313
Occasional Contributor
Occasional Contributor
‎07-15-2013 04:48 AM

Phaser 6121 Error 3C10 - EEPROM

Product Name: Other - specify product in post

Hi, we have a serious problem with a Phaser 6121MFP.

After about 10 prints display this error code: C310 - EEPROM.

If we turn off the printer and then turn on it again after few minutes without power cable we can use it as i said for about 10 pages... What I don't understand is what this error refers to. Is it tha main board or something else? We updated firmware with last available on xerox's site (V101) but with no success. Is it possible to fix this problem or we have to change our machine? How we can reset this error code?

 

Thank you

 

Karina

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2 Replies
CherylO-Xerox
Community Manager
Community Manager
‎07-17-2013 04:43 PM

Re: Phaser 6121 Error 3C10 - EEPROM

Hello kaika313.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 6121 MFP. 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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kaika313
Occasional Contributor
Occasional Contributor
‎07-18-2013 04:41 AM

Re: Phaser 6121 Error 3C10 - EEPROM

Hi Cheryl,

 

thank you for your reply but link points to information that we already know...

Question is that we would like to know what component it refers to! If it refers to the main board and we have to change whole machine or not.

 

Thank you

 

Karina

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