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Phaser 6280 magenta cartridge stuck

Product Name: Other - specify product in post
Operating System: Windows 10 x64

Genuine Xerox cartridge, all other cartridge remove normally, no errors, printing normally (except some magenta toner smear on printout edge.  Pulling firmly on cartridge results in printer moving, not the cartridge.

Magenta cartridge motor appears to run normally (Magenta Toner Motor test).

Any help on removing stuck cartridge?

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Valued Advisor
Valued Advisor

Re: Phaser 6280 magenta cartridge stuck

Hi rs 37,

Thank you for using the Support Forum. Please make sure you have turned off the machine before trying to remove the cartridge.  Follow the instruction in the solution for How to Replace the Print Cartridge.  If the cartridge is still stuck please consider contacting your local support centre for further assistance. 

Community Manager

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