We've got a custoemr's Phaser 6360 that is throwing a RAM error, we replaced the engine contol board (Manual said that was the culprit) the only other option I have is the Image Processor Board..... or something else... I could use any help on this one, I work on a lot of these but this one is being a real pain.... doesn't help it's at a site 3hrs to the north so that makes it fun!
Check that the RAM devices are making positive contact with their
1.Power off the printer.
2.Remove and re-install the RAM memory.
If the problem persists, use the following procedure to correct it.
■ SDRAM Memory, PL9.1.26
■ Image Processor Board, PL9.1.3
■ Print Engine Map 3- P/J Locator
1 Are there two DIMMs installed in the printer?
2 Determine Memory condition.
3. Power off the printer and remove one of the DIMMs.
4. Power on the printer.
Is a memory fault message displayed?
5. Power off the printer and remove the first DIMM.
6. Install the second DIMM and power on the printer.
7. Power off the printer and move the suspected defective DIMM to the other memory socket.
8. Power on the printer.
Does the DIMM fail in the new location? If so replace the DIMM, if not Replace the I/P board.
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