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New Member
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Phaser 6510 Firmware upgrade failed

Product Name: Phaser 6510
Operating System: Windows 10 x64

Hello. Over the weekend I tried to upgrade my Phaser 6510 with a new firmware.
That upgrade failed. Every time after rebooting, I get an error message: Turn off and on 044-370.
The printer can be pinged but is not accessible via USB.
Can anyone help me?

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2 Replies
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Community Manager
Community Manager

Re: Phaser 6510 Firmware upgrade failed

Hello Timmy,

I searched our Knowledgebase for that code and it says it is Controller Communication Failure and if you can't clear it with a power off/on then you will need to Contact our Support Dept for more assistance.

Thanks,
CathyO-Xerox
Community Manager

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New Member
New Member

Re: Phaser 6510 Firmware upgrade failed

Can your support department give me tips on how to solve this problem?
Maybe with a very special software?

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