I got called in for a service call as one of my customers had a paper jam on his Phaser 6510 which he had cleared but was still showing up on display, when i got on site i decided to power cycle the unit by unplugging the power cord and replugging. Aftr doing so, the printer came up with error code 124-315 which won't go away.
There's not much on the internet on this error other than the NVRAM needing a reset, Xerox wants the price of a new unit to have a look, printer is slightly over 1 year..
Any help would be greatly appreciated :) Thanks!
124-315 is Serial Number Mismatch. You really need a tech to perform machine serial number resyncronization.
Dear Gabiene, I got the same error code 124-315, I have serial number on hand, how can I re boot for writer down to NVRAM? Please help.
Thank you so much.