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nsitechnology New Member
New Member

Phaser 6510 error code 124-315 After Power Cycling

Product Name: Phaser 6510
Operating System: Windows 10 x64


I got called in for a service call as one of my customers had a paper jam on his Phaser 6510 which he had cleared but was still showing up on display, when i got on site i decided to power cycle the unit by unplugging the power cord and replugging. Aftr doing so, the printer came up with error code 124-315 which won't go away.

There's not much on the internet on this error other than the NVRAM needing a reset, Xerox wants the price of a new unit to have a look, printer is slightly over 1 year..

Any help would be greatly appreciated :) Thanks!

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gabiene Valued Advisor
Valued Advisor

Re: Phaser 6510 error code 124-315 After Power Cycling


124-315 is Serial Number Mismatch. You really need a tech to perform machine serial number resyncronization.